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TelecomRFPro

Holly Springs CenturyLink Fiber

I am just curious if we have any members or members with friends in the vicinity of this area of Sunset Ridge who have a FTTH gigabit package? Supposedly they are offering 1000Mbps only in this select area.

Also are there any other members in the Holly Springs area who have a FTTH package with CenturyLink?  Or is the only (already verified by a member) FTTH neighborhood the Parks at Bass Lake?

Thanks for the input.

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My daughter and her family live in this area and had CenturyLink fiber. They could have had gig service but chose a lower speed(I think 100 or 300Mbits).

They dropped it because CentruryLink promised a certain price and then kept billing them at a higher price. They are now back with TWC.

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Are you saying they live in the area in on the picture?

 

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Yes they live on Midden Way.

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7 hours ago, Sjay said:

They dropped it because CentruryLink promised a certain price and then kept billing them at a higher price. They are now back with TWC.

 

This seems to be Centurylink's M.O.

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Just got a mailer today from CL and it seemed slightly different than the usual bulk mailer offering DSL internet even though I already have FTTH.   It did reference 1 Gbps service with the standard caveat.  

Decided to check the online speed options again for my address, well I'll be damned.  Looks like they upgraded service for me.  Currently on the 100/50 plan.  Going to check out the details further tomorrow.  But this could hold me over until Ting comes through my area with the cheaper rate.  

I am in Parks At Bass Lake subdivision on Eno Drive in Holly Springs.  

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CenturyLink has confirmed it is symmetrical 1 Gbps.

Existing customer rate from the 1st line online chat sales was $189 / month.  They of course went down the bundle route and put it with Direct TV service at $159 / month plus taxes and fees.  

I pushed them as the new customer rate is $104.95 / month on their site.  She sent me to retention.  Retention said they could do the $104 rate and said out the door cost would be $108 and change but with a 1 year contract.  Currently I have no contract for my 100/50 service which is $73 out the door per month.  

Did not upgrade just yet.  Going to think about it. I want it but that is a good jump in monthly cost even for that much more speed.  

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Ordered 1 Gbps this afternoon.  Received a mailer which listed the Gbps service for 79.95 / month +taxes etc... with phone service for a 5 year contract.  

Called anyway since that deal seemed cheap other than the long lock in period.  Ended up talking with someone after a hand off from the original CSR.  She did some further "research" while she put me on hold.  Ended up saying she could do the 79.95 for 1 year without any contract and made no mention of phone service.  I quizzed her a bunch and made sure she confirmed everything in case I need to go back to a recording.  She even said if I had to have a contract she would have to read it to me . After 1 year she said it would go up to around $120 but I can play the retention game.  

So she placed the order and after dealing with her escalation desk, they said they need to send a field tech to double check with wiring outside of the house. Scheduled for Friday.  Not sure why they need to check the wiring when I already have service.  Figured it would be a simple provisioning configuration push.  

We shall see and hopefully they don't screw me over with charges and fees. Crossing my fingers.

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Looks Good Shaun.  Can you post some pictures of the gear Centruy Link is using?  That's not a bad price.  Officially AT&T bumped 1Gbps fiber up to $80 a month with one year term on new installs, $180 ETF prorated down by $15 a month.  I bet one could still haggle AT&T down to $70 since it was advertise at that rate for so long to compete with Google.  300x300 is $50 a month with supposedly 1TB cap but it's hard to know if they enforce that in a Google Fiber market.  

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On 3/24/2017 at 8:53 AM, Shaun.Flynn said:

Here it is, in all its glory.. almost.  Probably need to tweak something on the router for the DL speed.  Stock ASUS router OS.  

 

http://www.speedtest.net/my-result/6158466190

Congratulations

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Here is the inside of the ONT box on the house.  

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After a tech visit this morning to look at my download speed, they are going to further escalate to his supervisor.  They have checked and replaced the programming as well.

Even right off the ONT on the CL laptop, he maxed around 750+ download with hitting 910-920 UL consistently.  While I do not see any issues with latency or packet loss, having a 200Mbps disparity between DL and UL on a Gbps fiber service seems odd.  

While we both agreed I cannot complain too much about the bandwidth available, getting 70+% of the rated download is not acceptable to me.  I have yet to hit 800Mbps DL.

Has there been any speed tests from other CL Gbps users in this area? anyone know?

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That's a crappy RJ45 install on that Ethernet cable going into the ONT......

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17 hours ago, timothyhohara said:

That's a crappy RJ45 install on that Ethernet cable going into the ONT......

Thats a telephone contractor for you. You can do that all day with Cat 3, you cant do it with Cat5/6. Itll work but I bet its full of errors.

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A couple weeks in, still no resolution on my less than stellar download speed.  Still getting 750/910+ consistently.  Requested a call from a local supervisor over 1.5 weeks ago but never heard.  Put in another call today to get someone out here so we can get this escalated to find out what is up with the slow download speed.

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Two techs came out, did the usual field steps, found the same gap in download speed.  They still are scratching their head that this is happening.  Said they will be talking with someone higher up to look into it further...

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Still no love...

 

Tech and field supervisor were out.  They spent some time at the neighborhood vault and then at the ONT box, about 2 hours total.  Still no fix. They are going to talk to the manufacturer next and also look at other upstream possibilities within the network.  

 

Speed tests today were 745/928, 700/920, 641/920

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